Here's a letter I sent to President's Choice Financial Mastercard.
I have a PC Financial Mastercard and I'm very happy with it. However, I just ordered a set of convenience cheques and I was dismayed to see that you included a plastic chequebook holder. The environment is a major concern of mine and I don't believe it's necessary to include a plastic checkbook holder every time a client orders ten cheques. Ironically, the cheques came with a note telling me how environmentally friendly they are.
To add insult to injury, I called the customer support number and the person I spoke to there ("Kevin") laughed at me when I expressed this concern. He said he would "put a note in my file". I asked if anyone would see it, and he replied that "someone might see it and have a chuckle". Perhaps he doesn't understand the gravity of climate change? Perhaps he doesn't care. But surely there is a better way to deal with a client's concerns than putting a note in their file so someone can stumble across it and have a chuckle.
Thanks for your attention to this matter.
Incidentally, I read the fine print on the "convenience cheques" and realized what a bum deal they are, so I'm going to go back to regular cheques anyway.